the drop festival COOLANGATTA

FAQ's

Date & Location

When and where is The Drop Festival, Coolangatta?

The Coolangatta leg of our tour will be Saturday 28th March 2020.

The venue is Queen Elizabeth Park, Marine Parade, Coolangatta QLD 4225

When do the festival gates open?

Festival gates will open 13:00 local QLD time (AEST).

Where can I find festival Maps and Playing times?

These will be released closer to the event date. Please sign up to our mailing list below and you will be the first to know.

General on-sale

How do I buy tickets?

Purchase Tickets via our ticketing partner, Eventbrite here

Tickets are on sale now

Where can I buy tickets?

Eventbrite is the only official place to buy ticket to The Drop Festival. Our official resale facility, Tixel is the only other authorised source. Resale is not currently open.

Don’t buy from any other sources including Viagogo and Gumtree or you risk purchasing a counterfeit or invalid ticket, often at an inflated price that will not get you through the gates on the day. Scammers actively use fake Facebook accounts to target people looking for tickets, beware!

The Drop Festival is not responsible for any ticket purchased from unauthorised sources. We will cancel any ticket codes we believe have been duplicated or tampered with.

How much are tickets?

Adult (18+) - $109 + BF*
Youth (16 - 17y) - $99 + BF* 
Junior (11 - 15y) - $49 + BF*
Child (0 - 10y) - Free entry (must pre-register online)
*BF: Booking fee

I’m under 18, do I need to be accompanied by an adult?

All attendees aged 15 and under MUST be accompanied by a responsible parent and / or adult guardian holding a valid Event ticket when entering the festival and at all times whilst at The Drop Festival.

We strongly recommend this parent and/or adult guardian is aged 25 years or older. Event Ticket holders aged 15 years and under not accompanied by a responsible parent and/or adult guardian holding a valid event ticket will be denied entry into the event or removed from the Venue.

Security & Event Management reserve the right to make determinations on whether guardians under the age of 25 are eligible to accompany minors.

See our Youth Policy for more details.

Does my name need to be on the ticket?

Yes! We require all names on tickets, matching your ID. Security will be checking this on the day and if they don’t match you won’t be allowed into the event.

Shortened names (e.g. Dan for Daniel) or typos will be allowed but nicknames will not.

Can I change the name on my ticket?

To protect all buyers and sellers, we do not offer the option of simply processing a ‘name change’. This is a measure we have introduced to reduce scalping and ensure ticket purchasers are not scammed when buying second-hand tickets. 

If necessary, you can transfer names on tickets on the official re-sale facility Tixel, no sooner than 6 weeks prior to the event.

If you have arranged to sell or give your ticket privately to a friend, you can simply list the ticket for sale and before the final confirmation (in step 4), select the 'private listing' option. You can then send the private ticket link to the new ticket holder.

Changing or transferring names later will cost an admin fee.

Can I get a refund on my ticket?

Ticket sales are final and there are no refunds on ticket purchases, including if you have simply changed your mind or can no longer attend. Our full refund policy can be found here: Terms & Conditions.

Tickets may be resold securely using Tixel, our exclusive re-sale facility, when re-sale opens.

Do you accept Companion Cards?

Yes we do! Please purchase a ticket for yourself and email [email protected] to arrange a companion ticket.

Does my ticket work for all festival locations?

No. Each ticket is for a single event location.

Can I swap locations on my ticket?

No sorry! We don’t offer transfers between events. Please choose your event carefully! 

I can’t find my ticket or didn’t receive the confirmation email?

Tickets are sent to you in a confirmation email, usually straight away. First check your junk mail if nothing has come through.

If you haven’t received the email you may have entered the wrong email address please email [email protected].

So we can help, tell us the first and last name on the order, the correct email address and the event you bought tickets for.

Help! I entered the wrong email address…

If you accidentally used an old or incorrect email address please email us: [email protected].

So we can help please tell us the first and last name on the order, the correct email address and the event you bought tickets for. 

Do I need an Eventbrite account to buy tickets?

You don’t need an existing Eventbrite account to buy tickets. Your tickets are linked to the email address you use when you check out, make sure you enter the right address!

Do I need to print out my ticket?

Save trees and don’t print your ticket, show us on your phone:

Show the PDF ticket from your confirmation email

Show it the Eventbrite App

Add it to your Apple Wallet 

Note: cracked phone screens don’t always scan, if concerned do print your PDF ticket before you come to save time and avoid disappointment. 

Can I purchase VIP Tickets?

No, The Drop Festival 2020 tour will not have VIP tickets for sale.

Will tickets be available at the gate on the day?

Tickets will be available at the gate on the day, unless sold out prior.

Can I purchase tickets at a reduced price if I come midway through at the event?

Tickets are sold at full price regardless of the time you arrive on the event day.

I couldn’t attend because I lost or didn’t receive my ticket, can I get a refund?

It is your responsibility to make sure you have your emailed ticket at least 48 hours before the event.

If on the day you don’t have your ticket, bring photo ID and any documentation you have to the Box Office and we may be able to assist. This is absolutely not guaranteed, and we strongly recommend locating your ticket well in advance.

For assistance contact [email protected].

Who to contact if…

Having trouble purchasing tickets: https://www.eventbrite.com.au/support/contact-us
General ticketing enquiries: [email protected]
Presale competition: [email protected]
Ticket re-sale: https://tixel.com/help

Ticket re-sale

I can no longer attend, how do I resell my ticket?

If you can no longer attend this event you must use our official resale facility, Tixel. Once resale is open you will be able to safely resell your ticket. Tixel provides a safe marketplace allowing people to buy and sell tickets for this event hassle-free. Ticket resale will open no sooner than 6 weeks prior to the event.

Does my name need to be on the ticket?

We require your name to be printed on your ticket, matching your ID. Security will be checking this on the day.

How do I change the name on my ticket?

We do not offer the ability to process a ‘name change’, however the name is automatically changed to the new buyers when a ticket is resold. 

If you have arranged to sell or give your ticket privately to a friend, you can simply list the ticket for sale and before the final confirmation (in step 4), select the 'private listing' option. You can then send the private ticket link to the new ticket holder.

At the festival

What form of ID do I need?

All attendees 18 years and over MUST bring CURRENT and VALID PHOTO ID. 

A driver or rider licence or permit issued by an Australian State or Territory or any foreign country

Australian or other passport

Proof of age card issued by a public authority of the Commonwealth or of another State or Territory for the purpose of attesting to a person's identity and age

Keypass (over-18) identity card issued by Australia Post.

 Attendees 16 – 17 years MUST bring CURRENT and VALID PHOTO ID. This must show date of birth, full name and photo. 

A driver or rider licence or permit issued by an Australian State or Territory or any foreign country

Australian or other passport

Keypass (under-18) identity card issued by Australia Post.

For minors 15 & under who don’t have a driver’s license (Learner’s Permit) or a current valid passport, we will also accept a copy of your birth certificate PLUS one of the following:

Medicare Card

Student ID Card

Bus Pass

 No ID no entry: everyone must provide valid ID to enter the event.

Will passouts be available at The Drop Festival 2020?

There are strictly NO PASSOUTS, once you have left the festival you won’t be able to return.  

What if I’ve lost my ID before the festival?

Please get it replaced ASAP. You must have valid ID to enter the festival. This isn’t just a ticketing requirement, it’s a legal requirement. Even with a valid ticket, you will not be admitted without ID. 

Please be advised that The Drop Festival is an ALL AGES EVENT. However, valid ID will be required for everyone.

Will there be wristbands?

Upon entry to the festival all patrons will be issued a wristband. This must be worn for the duration of the festival. There will be no replacements for lost or broken wristbands. Wristbands are not to be transferred to friends. Any patrons found without a wristband will be immediately removed from the festival. 

What if I lose my wristband?

No replacement wristbands will be issued. Any patrons found without a wristband will be immediately removed from the festival. 

How do I remove my wristband?

Following the festival, the easiest way to remove the wristband is with scissors

Is The Drop Festival Cashless?

The Drop Festival is CASHLESS. The only way to pay is with your card through contactless or mobile payments. Any card with a chip in it or VISA payWave symbol, Samsung, Apple, Android Pay via your phone will be accepted.

Will there by ATMs on site?

No, the festival is cashless so there will be no ATMs. 

What to Bring?

When packing your bag for the day please include the following 

Your ticket

Valid, photo ID

Your phone

Your Eftpos or credit card – The Drop Festival is cashless!

Sun protection

Small bags / backpacks - no bigger than an A4 piece of paper

Empty plastic drink bottle

Good vibes!

What not to bring?

When packing your bag for the day DO NOT bring the following:

ALCOHOL

ILLEGAL DRUGS

GLASS - including bottles, containers, mirrors and perfumes

METAL CONTAINERS - including metal reusable water-bottles, cans and aerosols

Full list of Prohibited Items here.

I’m bringing my baby, what can I bring into the festival?

Families with little ones are able to bring in these essential items:

Bottles and food for babies

Pram or stroller

Picnic rug

Larger nappy bag for baby gear  

*All prams will be subject to search upon entry.

What kind of Cameras & recording devices can I bring with me?

No professional cameras (read: cameras with detachable lenses) are permitted without formal media accreditation. Similarly, no audio or film recording equipment can be brought into the Festival. 

Can I bring prescription medication and can it be stored?

Prescription medications need to be labelled with your name & prescription. 

Yes, these can be stored. Please see our medical staff immediately upon arrival at the festival.

Will there be medical facilities on site?

There will be full first aid medical facilities available at all festival locations, If you require medical attention, please see one of our medical tents and first aid tents.

Is The Drop Festival accessible to all?

We have made a number of provisions to ensure our events are accessible to all. These include provision of a complimentary Companion card ticket, accessible entrance lanes, accessible viewing area and accessible toilet facilities.

The event is suitable for people in a wheelchair. However, our event venues are predominantly flat grass parkland which can be soft and boggy after rain. We do recommend being accompanied by a carer/companion to navigate your way around the site stress free.

To request a companion card ticket, you must hold a valid Companion card. Please send through a copy of your companion card with a valid ticket confirmation and name & email of companion to [email protected].

On show day, our customer service staff will be available if you need assistance in accessing the concert site. Please email [email protected] if you wish to pre-arrange assistance or have any further inquiries.

We define equal access as equal opportunity.

Will there be security at the festival?

Yes, there will be security presence at all festival locations.

Will there be Police presence?

Yes, there will be police present at all Drop festival locations in 2020. This may include drug detection sniffer dogs. Police will also be conducting RBT and MDT tests in the areas surrounding all festival sites. 

Please take this into consideration when attending. Understand your rights & know the consequences for illegal activity.

Can we bring own food and drink to The Drop Festival?

No external food or beverages are allowed to be brought to any festival site. 

You can bring unsealed EMPTY reusable water bottles to use throughout the day.

NO METAL BOTTLES.

What happens if it rains on the day?

The Drop is considered an all-weather event, we play rain, hail or shine.

We recommend dressing appropriately for the weather conditions. Umbrellas are part of our prohibited items list.

Can I go bare foot?

No! Shoes are necessary for all festival locations. Thongs and Sandals are fine, but we highly recommend enclosed footwear.

Where do I report any lost or found articles?

Found: Please take any found items to festival staff at the Information Tent / Cloak Room located next to the front gate. 

Lost: if you have lost something please check with our gate staff on the day or alternatively please email [email protected] and we will try our best to help you.

Will there be a cloak room?

Yes! If you have an oversized bag you’ll be required to check it in our secure cloakroom. The cloakroom is located right next to the entrance.

Food & Beverage

Can I bring alcohol into the festival?

No, this is not a BYO event. Under no circumstances will any patron be allowed to bring alcohol into the festival. 

Alcohol can be purchased from bars in the licensed area of the festival grounds.

Will there be food stalls at the festival?

Yes, there will be a variety of food operates at all Drop festival locations. Further information on all food operators will be released closer to the event date. 

How long will the food stalls be open for?

Food stalls will be open for the duration of the festival. 

Will there be vegetarian, vegan and GF options?

There will be a variety of food stalls to cater for all vegetarian, vegan and GF patrons. 

Can we bring own food and drink to The Drop Festival?

No external food or beverages are allowed to be brought to any festival site. 

You can bring unsealed EMPTY reusable water bottles to use throughout the day.

Note: Metal water bottles won’t be allowed onsite.

Work & Volunteer

Can I apply to be a Volunteer at The Drop Festival?

Yes, for more information regarding volunteering please email [email protected].

Can I apply for bar work at The Drop Festival?

Yes, please email [email protected]. You must hold an RSA valid in the State of the event.

Families & Youth Policy

Is the Drop Festival an all ages Festival?

Yes. All attendees aged 15 and under MUST be accompanied by a responsible parent and / or adult guardian holding a valid Event ticket when entering the festival and at all times whilst at The Drop Festival. 

Who is a responsible adult?

We strongly recommend this parent and/or adult guardian is aged 25 years or older. Event Ticket holders aged 15 years and under not accompanied by a responsible parent and/or adult guardian holding a valid event ticket will be denied entry into the event or removed from the Venue.

Security & Event Management reserve the right to make determinations on whether guardians under the age of 25 are eligible to accompany minors.

See our Youth Policy for more details.

What happens if someone under the age of 18 is caught with alcohol?

Supply of alcohol to minors is a serious offence. Anyone caught supplying alcohol to anyone under 18 years will be reported to authorities and subject to prosecution and fines. 

Any minor found in possession of alcohol will have their ticket cancelled and will be removed from the event.

What do I do if my child gets lost?

When an adult becomes aware that a child has gone missing, they should report this to a member of staff or security.

Our staff will work closely with the authorities to locate the child safely and securely.

Artist Submissions

Can I submit my band/artist to perform at The Drop Festival?

We are no longer accepting artist submissions for 2020.

Media

How can I get a media pass?

Send all media requests to [email protected].

Local Residents

Do you have local resident tickets available?

We have a pre-determined radius surrounding all festival sites and will be contacting residents within closer to the event.

Who do I call if I have a concern regarding the noise, litter or patron behaviour?

The hotline for concerns or complaints on the day or in advance: Event Hotline: 0460 849 859

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